Twilio Flex And Some Of The Best Alternative in 2021Twilio Flex is a well-known cloud contact platform with more than 500,000 agents using this platform globally. Before going further into this blog, let us explain what actually a cloud contact platform is? It is an internet application that allows you to handle all incoming and outgoing communications with customers within a company. Furthermore, it will let you establish a connection with multiple channels like SMS, calls, social media, and emails. But before jumping on to a conclusion and opting for the Twilio Flex, it won’t hurt to look at other options as well There are a bunch of other cloud contact platforms available in the market that can provide the same or even better functionality than Twilio Flex and that too at a considerably low cost. After digging over the internet, we have found some good alternatives to Twilio Flex that can prove to be a great deal. We firmly believe that the addition of any of these applications to your business arsenal can make a big difference.
Nextiva: It is one of the main competitors of Twilio Flex. The USP (Unique Selling Proposition) is auto-call recording and call monitoring. With Nextiva, you can fulfill most of your business requirements from the starting price of $18.95. The advanced feature of this platform includes hold music, VoIP number, instant messaging, etc. TalkDesk: TalkDesk is another enterprise-level cloud communication platform with a decent market footprint. It is designed and developed around the customer-centric approach. Therefore, it is optimum for increasing productivity and customer experience at the same time. Its features are optimized dashboards, concurrent calling, session routing, etc. Five9: Five9 is one of the old yet famous cloud contact platforms. Especially when it comes to Call centers they provide robust as well as flexible solutions. This will empower the customers to connect with the company through any communication platform. Here, you will find features like Callback Schedule, progressive and predictive dialing, etc. Aircall: Aircall is a relatively new company as compared to others, but it doesn’t mean in any way that it lacks features. The cost of Aircall’s Essential plan is $30 per user per month, which is justified for its features. It can seamlessly integrate with some of the most used CRM software, conference call, desk-to-desk call, reporting, and dashboard, etc. These are the names of a few, you’ll get a whole package with this.
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sarthak GothwalI am currently working at Outright Systems. A company that has an experience of more than a decade in the CRM industry. We are committed in providing the best and most extensive service when it comes to SuiteCRM or SugarCRM. |